P&P and Returns

Postage and Packaging

 
  UK Mainland      
  Orders up to £9.99 £1.95 All orders are delivered by 1st Class. We do our best to dispatch orders made before 2:00pm on the same day*. If you're out when our couriers try to deliver your parcel, they'll leave you a note to rearrange a more convenient delivery time.  
  Orders from £10.01 - £19.99 £2.95  
  Orders from £20.00 - £39.99 £3.95  
  Orders from £40.00 - £59.99 £4.95  
  Orders from £60.00 - £194.99 £5.95  
  Orders over £195.01 £FREE  
         
  Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands  
  Orders up to £9.99 £1.95 All orders are delivered by 1st Class. We do our best to dispatch orders made before 2:00pm on the same day*. If you're out when our couriers try to deliver your parcel, they'll leave you a note to rearrange a more convenient delivery time.  
  Orders from £10.00 - £19.99 £2.95  
  Orders from £20.00 - £39.99 £3.95  
  Orders from £40.00 - £59.99 £4.95  
  Orders from £60.00 - £75.00 £5.95  
  Orders over £75.01 £10.00  
         
  Europe and Rest of the World  
  Orders up to £75.00 £9.00    
  Orders over £75.01 £30.00
(for each £350.00 of order value)

 

 
  *subject to stock availability    

 

We'll Keep You Updated
We’ll send you an email to confirm all your order details as soon as your order has been placed and let you know when your order has been picked up by our customer services team.

Our Simple Returns Policy
Our returns policy is simple. You can return any unused items in a resalable condition (unworn in original packaging with tags attached) for a refund or exchange within 21 days of the invoice date. The easiest way to return an item is to download our simple returns form, and send it back to us with the item you wish to return. We recommend you return your item by Royal Mail Recorded Delivery as we cannot accept responsibility for undelivered or mislaid parcels.

Our Simple Exchanges Policy
If you would like to exchange an item for a different size or colour of the same item we are able to offer one free exchange. We can offer further exchanges but we will charge postage and packaging at our normal rate.

Garments from our Customise This! range must be exchanged for the same item in the same fabric (though a different colour may be chosen) to qualify for a free exchange. Similarly, Combo This! Garments must be exchanged for the same item in the same fabric and colour combination in order to qualify for a free exchange.

Read our Returns and Exchanges FAQ’s